Terms of Service

These Terms of Service ("Terms") govern your use of services provided by Guangzhou Ebifine Import and Export Co., Ltd. ("Ebifine," "we," "us," or "our"), a company incorporated under the laws of the People's Republic of China with registered address at Guangzhou, China.

By engaging our services, placing orders, or accessing our website, you ("Client," "Customer," or "you") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Ebifine provides OEM/ODM packaging and printing solutions, including but not limited to:

• Design and development of packaging products
• Manufacturing of tinplate boxes, paperboard cartons, flexible packaging, and related products
• Printing services including offset printing, silk screening, hot stamping, and embossing
• Quality control and inspection services
• Export coordination and logistics support

All services are provided subject to our capabilities, capacity, and these Terms.

3.1 Quotations: All quotations are valid for 30 days unless otherwise specified. Prices are subject to change based on material costs, specifications, and order quantities.

3.2 Order Confirmation: Orders become binding only upon our written acceptance. We reserve the right to decline orders at our discretion.

3.3 Specifications: Customers must provide complete and accurate specifications, artwork, and requirements. Any changes after order confirmation may result in additional costs and delays.

3.4 Minimum Orders: Minimum order quantities (MOQ) apply to most products and will be specified in quotations.

4.1 Payment Schedule: Unless otherwise agreed, payment terms are 30% deposit upon order confirmation and 70% balance before shipment.

4.2 Payment Methods: Payments shall be made by wire transfer (T/T) or other mutually agreed methods. All bank charges are borne by the customer.

4.3 Late Payment: Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.4 Currency: All prices are quoted in USD unless otherwise specified. Currency fluctuation risks are borne by the customer.

5.1 Quality Standards: We maintain quality control procedures including incoming material inspection, in-process checks, and final inspection based on ISO 2859-1 (AQL) standards.

5.2 Compliance: Products can be manufactured to meet specified standards such as FDA, LFGB, FSC, and REACH, subject to customer requirements and additional costs where applicable.

5.3 Sample Approval: Production will be based on customer-approved samples. Variations within industry-standard tolerances are acceptable.

5.4 Inspection: Customers may arrange third-party inspection at their own cost. Any quality issues must be reported within 7 days of delivery.

6.1 Delivery Terms: Unless otherwise specified, delivery is Ex Works (EXW) Guangzhou, China, in accordance with Incoterms 2020.

6.2 Lead Times: Estimated delivery times are provided in good faith but are not guaranteed. Delays due to force majeure, material shortages, or customer changes are excluded.

6.3 Risk Transfer: Risk of loss or damage transfers to the customer upon delivery according to the agreed Incoterms.

6.4 Shipping: We can assist with shipping arrangements, but customers are responsible for freight costs, insurance, and customs clearance unless otherwise agreed.

7.1 Customer IP: Customers retain ownership of their trademarks, designs, and proprietary information. We will not disclose or use such information except as necessary to fulfill orders.

7.2 Confidentiality: We maintain strict confidentiality regarding customer designs, specifications, and business information.

7.3 IP Indemnification: Customers warrant that their designs and specifications do not infringe third-party intellectual property rights and agree to indemnify us against any related claims.

7.4 Tooling: Tooling and molds created for specific orders remain our property unless otherwise agreed and paid for separately.

8.1 Limited Warranty: We warrant that products will conform to approved specifications and be free from material defects for 12 months from delivery date.

8.2 Remedy: Our sole obligation for defective products is replacement or credit, at our discretion. We do not warrant fitness for particular purposes beyond stated specifications.

8.3 Liability Limitation: Our total liability for any claim shall not exceed the value of the specific order giving rise to the claim. We are not liable for consequential, indirect, or special damages.

8.4 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or material shortages.

9.1 Termination Rights: Either party may terminate ongoing relationships with 30 days written notice. Individual orders cannot be cancelled once production has commenced without mutual agreement.

9.2 Effect of Termination: Upon termination, all outstanding amounts become immediately due. Confidentiality obligations survive termination.

9.3 Cancellation Fees: Order cancellations may incur charges for work performed, materials purchased, and tooling costs.

10.1 Governing Law: These Terms are governed by the laws of the People's Republic of China.

10.2 Dispute Resolution: Disputes shall be resolved through good faith negotiation. If unsuccessful, disputes shall be submitted to arbitration under the China International Economic and Trade Arbitration Commission (CIETAC) rules.

10.3 Jurisdiction: The arbitration venue shall be Guangzhou, China, and proceedings shall be conducted in English or Chinese as mutually agreed.

11.1 Entire Agreement: These Terms, together with specific order confirmations and specifications, constitute the entire agreement between parties.

11.2 Modifications: These Terms may only be modified in writing signed by both parties.

11.3 Severability: If any provision is found invalid, the remaining provisions shall continue in full force and effect.

11.4 Assignment: Customers may not assign their rights or obligations without our written consent. We may assign our rights to affiliated companies.

11.5 Notices: All notices must be in writing and delivered to the addresses specified in order confirmations or as otherwise notified.